Contact Us FXPro Malaysia – Professional Trading Support

FXPro Malaysia Customer Support Overview

Our company delivers tailored customer support services to traders based in Malaysia. We cover inquiries related to forex, CFD trading, and platform operations. FXPro offers multiple contact options including live chat, email, and phone support aligned with Malaysian time zones. Our support team is trained to understand the local regulatory landscape and client preferences. We provide assistance in both English and Malay to ensure clear communication.

Live Chat Support for Malaysian Traders

Accessing Live Chat Through FxPro Direct

Malaysian traders can use the live chat feature embedded in the FxPro Direct platform. The chat icon is located at the bottom-right corner of the dashboard after login. Clicking this icon connects you instantly with a support agent specialized in Malaysian market specifics. Agents assist with account setup, deposit verification, and resolving platform navigation issues. The chat supports file uploads to expedite document verification and problem diagnosis.

Mobile App Live Chat Features

The FxPro mobile app includes fully functional live chat support optimized for Malaysia. Access chat by opening the menu and selecting “Support.” The chat preserves conversation continuity across devices if logged into the same account. It supports uploads and runs efficiently on Malaysian cellular networks like Maxis, Celcom, and Digi.

Email Support Services in Malaysia

Primary Email Channels

FXPro operates specific email addresses for Malaysian clients. General questions should be sent to [email protected] with “Malaysia” in the subject line. For account-specific issues, use your registered email for identity verification. When requesting technical help, include your OS, browser version, and error messages. Attach screenshots to help our team diagnose issues efficiently.

Document Submission Procedures

Verification documents can be submitted either through secure email or the FxPro Direct upload portal. Acceptable files include Malaysian identity cards, passports, utility bills, and bank statements. Documents must be scanned clearly at 300 DPI in PDF or JPEG format, with file sizes under 5MB. Include your full name and account number in the email subject to ensure proper processing.

Phone Support for Malaysian Clients

Phone Support Hours and Access

Malaysian traders have access to phone support via a dedicated regional number. Our lines are open Monday to Friday from 8:00 AM to midnight Malaysian time. Weekend phone support is available for urgent trading or technical issues. Representatives are trained on MT4, MT5, and cTrader platforms, offering real-time assistance on orders, risk management, and platform setup.

Callback Feature

If phone lines are busy, traders can request a callback by entering their Malaysian phone number. A return call is guaranteed within 30 minutes, reducing wait times. This feature ensures dedicated support for complex queries or urgent trading concerns.

WhatsApp Business Support Integration

WhatsApp Contact Setup

FXPro offers WhatsApp Business support tailored for Malaysian traders needing rapid assistance. Add our official number and send a message with your FxPro account number to begin. WhatsApp support is available during Malaysian business hours and covers account inquiries, trading questions, and basic technical support. Complex cases are escalated internally via integrated ticketing.

WhatsApp Security Protocols

All communications on WhatsApp follow strict security measures. Initial contact requires verification through your registered email. Sensitive data transfers occur within FxPro Direct messaging for enhanced protection. Our verified WhatsApp Business account displays official badges to confirm authenticity. We never request passwords or sensitive credentials via WhatsApp messages.

Regional Support Office Information

Malaysian Market Specialists

Our regional team includes experts familiar with Malaysia’s financial markets and trading regulations. Specialists understand Bursa Malaysia trading hours, ringgit currency pairs, and regional economic factors. They provide insights on Malaysian public holidays and their effects on market activity. Guidance also covers local payment gateways and banking procedures.

Escalation Procedures

Support issues follow a structured escalation system. Level 1 resolves general inquiries and basic tech problems. Level 2 handles advanced platform configurations and trading strategy consultations. Level 3 involves senior technical experts and compliance officers for regulatory matters. Malaysian traders receive estimated resolution times and continuous updates throughout the escalation.

Emergency escalations address critical trading disruptions such as platform downtime or execution failures. These receive priority attention regardless of standard hours.

Self-Service Support Resources

Malaysian traders have access to a rich online knowledge base and FAQs. These cover platform tutorials, trading rules, and troubleshooting tailored for Malaysia. Search tools allow swift location of needed information. Video tutorials provide detailed walkthroughs on account setup, deposits, order execution, and risk controls, subtitled in English and Malay.

Interactive help guides overlay the platform, showing step-by-step navigation for complex tasks. Resources available include installation manuals for Windows and Mac, mobile app instructions for Android and iOS, trading calculators for position sizing, and an economic calendar featuring Malaysian market events.

Feedback and Improvement Processes

Customer Satisfaction Monitoring

We track satisfaction through post-support surveys sent to Malaysian clients. These evaluate response times, issue resolution, and overall service quality. Our quality assurance team analyzes interaction recordings to identify training needs and optimize processes. Monthly reports focus on Malaysian client metrics to highlight recurring issues and successful support strategies.

Continuous Service Enhancement

Feedback from Malaysian traders drives ongoing service upgrades. Regular focus groups provide insights into communication preferences and expectations. Recent improvements include extended WhatsApp hours and better mobile chat performance. Planned updates focus on AI-powered support and predictive troubleshooting. Clients can submit suggestions through designated channels, which are reviewed and prioritized for implementation.